If, for example, a survey such as the Graphic, Visualization, & Usability Center's WWW User Surveys are at all representative of most OWL users, then are we investing in a technology that's being used primarily by upper-middle class males? (In the third survey, 15.5% of the users were women, 82% were male, and 2.5% chose not to say. The median income fell between $50,000 and $60,000.)
Could writing centers be creating a service for the people who, perhaps, need it least?
and . . .