Reader as User: Applying Interface Design Techniques to the Web
by Karen Chauss
Rensselaer Polytechnic Institute
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Abstract
The World Wide Web is not just an electronic display of
text and information. To navigate the WWW, readers
need to make decisions about how to pursue and
translate their decisions into physical actions. The Web
is an interface.
Because the WWW shares common ground with both
papertext writing and with software interfaces, theories
and research from interface design, human-computer
interaction, and cognitive science can be used to improve
web page interfaces and make the design and
presentation of information more effective and usable for
the reader.
One important similarity between writing and interface
design is that both emphasize the need for a thorough
audience analysis to determine the tasks, goals, and
needs of the reader or user. Writers can apply their
knowledge of techniques used to focus their writing on
the needs of the user, such as reader analysis and
reader-response criticisms, to the interface of the WWW
document.
This web was peer-reviewed by Wayne Butler, Bill Hart-Davidson and Lee Honeycutt of the Kairos Editorial Board.
Contact Karen McGrane Chauss
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About the Author
Karen McGrane Chauss
is a doctoral student in the Department of Language,
Literature and Communication at
Rensselaer Polytechnic Institute in Troy, NY.
While at RPI, she has assisted in
the teaching of Communication Theory
and worked as graphics consultant for
Writing to the World-Wide Web, been a
part of the User Documentation Team for
the Rensselaer Design Conference Room, and provides computer support to department faculty.
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