Individualism & Students

Ask Not What You Can Do For Your University, But What Your University Can Do For You: The New Student-Customer Attitude

 

In recent decades, a shift has occurred within the structure of the American university system. This change, however, did not come as the direct result of educational reform; instead, the nation’s higher learning facilities adapted their ethos to fit society’s new model of the university as a business enterprise. Once heralded as a high-brow institute of knowledge, the university has since been absorbed by the ubiquitous commerce industry. Many contemporary scholars have critiqued the university for adopting business-like procedures and focusing their policy-making decisions on economic considerations. The new university weighs not only which administrative choices are best for their students, but also which are the most cost-efficient. While many critical analyses of such university funding and administration issues are visible, the flipside of this educational problem is often overlooked. The university functions as a business with monetary considerations, and concurrently, students at these institutions assume the role of customers. Young adults attending college view their university education not as a valuable opportunity to gain knowledge, but rather as a purchase. Undergraduates invest tuition money to attend classes and, in turn, expect to receive a degree that will then precipitate a financially successful career. Since the university has morphed into a business enterprise, the student’s love of learning has been overturned by a desire for money-making. According to a survey of university students cited in the LA Times, the number one priority of entering college freshman is earning money after graduation. Young men and women enrolled in the contemporary university curriculum often express attitudes of apathy toward the academic material presented because they view their college classes as a capital investment instead of a window to knowledge. In turn, students exhibiting this prevalent attitude of educational ambivalence and economic emphasis become individual customers, who remain aloof from their university system.

This lack of student motivation characteristic to the new university is illustrated in an online guide for instructors at the University of California, Santa Barbara. The section of this advice manual for instructors entitled “Teaching Undergraduates: Student Attitudes” depicts the majority of contemporary university students as overly casual, disinterested, and unenthusiastic. The site explains how American college coeds may often arrive late to class and then leave early; while they are in lecture, students can be seen eating, drinking, and chatting. “Teaching Undergraduates” identifies the most debilitating element of the students’ learning process as the general attitude of apathy, which has washed over university campuses not only in beach-side Santa Barbara, but also nation-wide. As the guide warns, “students may show little motivation for the course other than the motivation to receive a passing grade.” Undergraduates have an interest in absorbing class material only so that they may complete their required courses and ultimately receive a degree. This indifferent attitude is demonstrated by the typical college study style of cramming; students memorize necessary class information the night before an exam and then this knowledge fades away soon after it has been regurgitated onto the test pages. For the normal university undergrad, learning functions more as a temporary obstacle to reach the real goal of graduating and advancing a career than as a motivating force to discover new knowledge. Furthermore, this callous attitude toward the learning process appears to be at the root of other unfortunate student issues such as cheating, which bypasses knowledge acquisition all together.

While the UCSB teaching guide does illuminate the common condition of apathy affecting American university students, this online resource offers excuses for the undergraduates’ lackadaisical attitudes and actions. The site explains that many students have lax attendance records because they have obligations outside of the classroom, such as work or family. Although this reasoning might be accurate in some cases, it represents a minority of college students and gives the benefit of the doubt to the lazy undergrad who wanders into class twenty minutes late and leaves before the professor finishes speaking. “Teaching Undergraduates” further explains that students lack enthusiasm about their general education coursework because such varied and broad subject matter does not pertain to their major field. In addition, the typical eighteen to twenty-two year old university student is young and thus lacks the clear future goals that would drive him or her to learn class material. However, even a student with a focused educational aim of, for example, becoming a doctor would be motivated to learn pertinent information to fulfill the ultimate end of attending medical school and entering into the profession, not to enjoy learning for the sake of knowledge acquisition. While an attitude of apathy and disregard for the act of learning by no means represents every single student currently enrolled in the country’s universities, this mind-set is increasingly becoming the norm. The UCSB website, then, treats the issue with a narrow and forgiving stance. Since this guide is intended for university teaching faculty, the manual portrays the problem of educational indifference so that the predicament may seem justifiable and surmountable. If teachers saw student apathy as a situation that they can neither fix nor understand, then they too would approach educational curricula with unconcern.

A more thorough and widely applicable analysis of contemporary student attitudes toward the university system can be found in the online article “Pedagogy and Students” by Rob Roy Kelly. Here, Kelly not only identifies the same phenomenon of undergraduate apathy that is described in the UCSB site, but also links this shift in student attitude to the recent businessization of American universities. In this article, Kelly points out that “Between the 1940s and 1990s, there have been significant shifts in student attitudes toward education and teachers,” and these changing outlooks have, in turn, shaped contemporary student motivation and behavior. Kelly believes that the new undergraduate mind-set places unrealistic demands on teachers because students expect the incentive for learning to come from their instructors instead of from themselves. As a result of these expectations, university students lack the self-motivation to learn. Kelly’s web article describes “student perception of teachers as shifting from authority figures to service persons.” Undergraduates no longer see their instructors as respected intellectuals and mentors but instead as servers obliged to hand them educational inspiration and career opening diplomas. If a student does not feel stimulated by his or her coursework or does not receive passing grades, then these shortcomings are labeled as teaching deficiencies instead of student failures. This shift of blame is often evidenced in student evaluations, which commonly berate professors and TAs who give low grades to their students.

As Kelly explains, “Students believe that if they pay tuition, they should be able to do what, how and when they want, and it is the teacher’s responsibility to assist them in the task.” Here, Kelly perceptively points to the business transaction of receiving a university education; students purchase their place in a college class and then feel entitled to a bachelor’s degree in return. Undergrads become customers at a university-company where they may buy their ticket to a high-income career. The new student-customers invests money in this system with the hopes of gaining a profit after graduation. However, the actual learning process and acquisition knowledge, once central to the university education, now gets shoved aside. Rob Roy Kelly writes, “Students tend to view education as grades and a diploma rather than what they learn. Most students do not understand what education is, the educational process, or their role in the process.” College undergraduates believe that they receive an education merely by enrolling in classes and forget that a real scholar is one who seeks new information and understanding with interest and enthusiasm. In the past, society valued education with high regard and viewed this process of seasoned intellectuals passing their knowledge onto younger minds as imperative to the advancement of the community at large. However, since the university has become identified and treated as a business by politicians and industrial leaders, “education” is a commodity which can be bought and sold. Kelly’s article declares that students should realize that “education is not something given to them but something they must obtain by aggressively availing themselves of every opportunity.” While this prescription certainly represents an educational ideal, it does not reflect a current reality. Contemporary university students, whether consciously or not, see themselves as consumer- investors and, resultantly, remain largely apathetic toward an education of true learning and thinking. This debilitating economic model of the university system is echoed in several other scholarly writings, notably including Paul Trout’s “Student Anti-Intellectualism and the Dumbing Down of the University,” which suggests that the students are not only apathetic but also resistant to their higher education.

The prevalent attitude of educational indifference and economic entitlement amongst American undergraduates places these students as individual customers seeking benefits for themselves. Students, by and large, are no longer motivated members of their academic community, nor are they innovative scholars seeking to make important advances for their greater society. According to a Clarion University survey, nearly half of undergraduates do not feel a part of a community at their university, and over one-third do not understand their role in the education process. They have become autonomous investors, trading tuition money for later financial security. This perspective, though obviously flawed, has become ingrained into the commerce-oriented consciousness of contemporary America. Consequently, a change in these educational ethos must come not only from university reforms but from a revaluation of societal values.

 

More thoughts on university student attitudes and apathy:

“Where’s the Outrage? Student Apathy is the Result of Corporate Influence”
http://www.thehoya.com/viewpoint/012299/view4.5.htm

“Apathy: A Question of Generation”
http://www.cavalierdaily.com:2001/Archives/1997/march/6/edjeffs.asp

“Student Apathy: Why Even Bother?”
http://www.nutimesroman.neu.edu/v1i2/soapbox_main.html

“Trends: Social Indifference Leads to Student Apathy”
http://www.star.so.swt.edu/03/02/18/ent1.html

“University of Regina: Report on the Survey of Student Attitudes and Experiences”
http://uregina.ca/~gingrich/report98.htm