The author would like to thank Tony Walton, Ashish Raj, and H.M. Basavaraj, who made such valuable contributions to the visual aspects of this webtext. The author also thanks the project stakeholders who participated in the research reported here, as well as the Microsoft Research Technology for Emerging Markets research group, M. Haselkorn, B. Kolko, C. Lee, and K. Toyama for their support of this work.

Author and web developer: Rebecca Walton
Graphic designer: Tony Walton
Translators: Ashish Raj and H.M. Basavaraj


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Communication Scenario
A subsistence farmer receives customized advice on paper, delivered weekly by a coordinator who relays information between farmers and agricultural experts. To produce the advice, agricultural experts consult a database of farm histories comprised of information recorded by coordinators. On holidays when the coordinator does not travel, the mode of written text cannot be conveyed through non-digital media (e.g., paper).

Relevant Bridges & Barriers
Digital & Non-Digital Media
Customization Requirements