In gopher and Web environments OWL coordinators and tutors can offer resources that help acclimate students. Handy lists of FAQ's (frequently asked questions), starting points, and introductory handouts could be useful.
In synchronous environments, as Jennifer Jordan-Henley and Barry Maid point out in the CyberTutor Project, tutors can play an important role in helping students feel comfortable on-line. The tone of initial on-line exchanges can set the tone for an entire semester, Jordan-Henley and Maid suggest, so they encourage tutors to remain positive about initial difficulties with technology.
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